Factory of Smart Phone Holders

FAQs

Welcome to TstoneMall Tech! We are a manufacturer and exporter of high-quality mobile phone holders, specializing in car mounts, ring holders, desktop stands, and bicycle mounts. We offer OEM & ODM services to meet your unique business needs. Below are answers to some common questions:

1. What products do you offer?

We produce a wide range of mobile phone holders, including:

  • Car Mounts: Secure and adjustable holders for vehicles.

  • Ring Holders: Compact and stylish holders with 360° rotation.

  • Desktop Stands: Sturdy and adjustable stands for desks or tables.

  • Bicycle Mounts: Durable and weather-resistant holders for bikes.

2. Do you provide OEM & ODM services?

Yes, we offer both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. You can customize products with your brand logo, design, packaging, and specifications.

3. What materials are used in your products?

Our products are made from high-quality materials, including:

  • ABS Plastic: Lightweight and durable.

  • Silicone: Soft and non-slip.

  • Aluminum Alloy: Strong and corrosion-resistant.

  • TPU: Flexible and shock-absorbent.

4. What is the minimum order quantity (MOQ)?

Our MOQ varies depending on the product and customization requirements. Contact us for specific details, and we’ll be happy to assist you.

5. Can I request a sample before placing a bulk order?

Yes, we provide samples for quality evaluation. Sample costs and shipping fees may apply, but they can be credited toward your first bulk order.

6. What is your production lead time?

Our standard lead time is 15-30 days after order confirmation, depending on the order quantity and customization requirements. Rush orders may be accommodated upon request.

7. Do you offer custom packaging?

Yes, we provide custom packaging options, including logo printing, color design, and packaging materials tailored to your brand.

8. What certifications do your products have?

Our products comply with international standards and hold certifications such as CE, REACH, RoHS, and ISO9001. We ensure all products meet quality and safety requirements.

9. Which countries do you export to?

We export to over 30 countries, including the USA, UK, Sweden, Australia, Japan, Brazil and more. Contact us to see if we ship to your region.

10. How do I place an order?

To place an order, follow these steps:

  1. Contact us with your product requirements.

  2. Receive a quotation and confirm the order.

  3. Approve the sample (if applicable).

  4. Make payment and await production.

  5. Receive your order on time.

11. What payment methods do you accept?

We accept various payment methods, including:

  • Bank Transfer (T/T)

  • PayPal

  • Payoneer

  • Western Union

12. How do you ensure product quality?

We have a strict quality control process, including:

  • Pre-production inspection: Raw materials are tested before production.

  • In-process inspection: Quality checks during manufacturing.

  • Final inspection: Products are inspected before shipment.

13. What if I have a problem with my order?

We strive to ensure customer satisfaction. If you encounter any issues, contact our support team immediately, and we’ll resolve the problem promptly.

14. How can I contact you?

You can reach us via:

  • Email: danielxie@tstonemall.com/ sales@tstonemall.com

  • Phone: 86 188 2373 2540 (WhatsApp)

  • Address: D1905, Wankexingcheng, Shangxing Rd, Baoan Dist, Shenzhen, Guangdong, China / No. 30, Xingfa South Rd, Changan Town, Dongguan, China

Thank you for choosing TstoneMall Tech as your trusted partner for mobile phone holders. We look forward to working with you!

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